General Questions
  1. Why did I receive a notice from Professional Account Management?
    You received a notice because we’ve been contracted to collect a balance related to an unpaid parking or toll violation. Our Client has deemed you responsible for the parking/tolling violation based on DMV records listing you as the registered owner of the vehicle at the time of the violation(s).
  2. What violations do you collect for?
    We collect unpaid parking tickets, toll violations, and related administrative fees for cities/government agencies, toll agencies, and private companies.
  3. Why is the amount due higher than the original fine?
    Additional late fees, penalties, or collection costs may have been added as allowed by the original issuer. Professional Account Management does not add additional fees.
  4. I never received the original violation. Why am I being contacted now?
    Notices were sent to the registered address on file with the DMV. If you moved or changed your contact details, you may have missed prior communication.
  5. Can I speak to someone in a language other than English?
    Yes. We offer multilingual support—please let us know your preferred language.
Payments & Billing
  1. How can I pay my balance?
    You can pay online, by phone, or by mailing a check or money order.
  2. Can I set up a payment plan?
    It’s possible, however please call our office to verify if your account(s) is eligible.
  3. Can I negotiate the amount due?
    In most circumstances, we do not offer settlements. Please contact our office to discuss payment options.
  4. Do you charge interest on the unpaid balance?
    No. Interest is not charged on any accounts placed with us.
  5. What forms of payment do you accept?
    We accept credit/debit cards (via web, phone and IVR) and checks/money orders via mail.
  6. Can I get a receipt or confirmation of payment?
    Yes. Receipts are automatically provided online or can be requested after mailed payments are processed.
  7. What happens after I pay?
    Your account will be closed or marked resolved, and any registration holds or reports will be updated accordingly. Any registration holds may take up to 5 business days to be cleared.
  8. Can I be charged more fees after I pay?
    No. Once your account is paid in full or settled, there are no additional charges.
Disputes & Responsibility
  1. Can I dispute the violation or balance?
    Yes. Contact us via the address found on your PAM notice with supporting documents to corroborate your claim.
  2. I had a transponder at the time, why did I receive a violation?
    Your transponder may have been improperly mounted/damaged/inoperable, you did not have sufficient funds at the time of the toll(s), your license plate was not connected to your transponder, the tolls may predate your transponder or the toll road does not accept the type of transponder you have.
  3. I sold the vehicle before the violation occurred. Am I still responsible?
    Possibly not. Provide proof of sale or transfer (e.g., DMV paperwork) to the address listed on your PAM notice and we will investigate further.
  4. The vehicle was stolen at the time of the violation—what now?
    Submit a copy of the police report and theft documentation to the address listed on your PAM notice. We’ll review the case.
  5. I’m not the registered owner—why am I being contacted?
    If the vehicle was registered to you (even as a co-signer or with temporary plates) or rented/leased in your name, you are still liable.
  6. What happens if I ignore the notice?
    Ignoring notices may lead to further collection efforts which may include vehicle registration holds or tax intercept (if applicable/allowed by law).
Account Access & Support
  1. I received multiple notices—do I owe more than one violation?
    Likely, yes. Each notice typically corresponds to a separate violation.
  2. How do I update my contact or mailing information?
    Call our office with your updated address, phone number, or email.
  3. Can I handle this matter on behalf of someone else?
    Only if you are an authorized representative. The account holder must provide us permission in order to speak with you about any matters in our office.
  4. What’s the best way to reach you?
    • Phone: 877-501-9923
    • Hours: Monday-Friday, 8:00am-7:00pm (Central Time)
    • Mail: PO Box 500, Horseheads, NY 14845
      • When submitting disputes, be sure to include any documentation which supports your claim to reduce processing time